Nick is responsible for the design and implementation of internal processes and procedures for the Support and Post-Installations teams at DTT. With his leadership and guidance, the team underwent a dramatic and successful shift to an account-based support system, which provides personalized service for DTT customers to ensure greater satisfaction. Prior to joining DTT, Nick operated an IT consulting company providing system analysis and design methods for the accounting industry. He implemented accounting, payroll, SaaS and custom web solutions for small businesses. Nick holds a bachelor’s degree in computer science from California State Polytechnic University, Pomona.