Don is responsible for ensuring DTT loss prevention products meet client needs, as well as equipping his team members with the skills to provide best-in-class treatment to each customer. Don restructured DTT’s Support and QC departments to guarantee each customer receives timely and efficient technical service, allowing for maximum benefits from the DTT solution.
As a pioneer in the integration of surveillance systems into loss prevention programs and applications for the retail and the quick serve industries, he continues to lead industry-reaching improvements and developments. Don developed and brought SmartAudit™, DTT’s in-house third party auditing tool, to market in early 2008.
Don brings over 15 years’ experience in loss prevention and operations to DTT, having worked in both the convenience store and quick serve industries, and is a charter member of the Loss Prevention Foundation.