Contact DTT’s Tech Support Center at 866.388.7877
What to Expect When Contacting DTT’s Technical Support Center
DTT customers have access to our Technical Support Representatives 24 hours a day, 365 days a year.
We are always here to serve our customers and to ensure that the services you expect are the services you receive.
Below are four things that you can expect every time you call the DTT Technical Support Center.
DTT customers employ our services with the expectation of a positive and meaningful impact on their businesses. We are truly partners. So, when you contact the DTT Technical Support Center, you will have a partner on the other end of the line. Being your partner means that we will share your sense of urgency and your need to resolve your issues as soon as possible. It also means we will strive to completely understand all the details of the issue you are reporting. Our phone calls are always recorded and regularly reviewed to ensure that our technicians are acting as responsible partners. Each time you call an electronic record is made of your issue and your technician/partner will provide you with a reference number.
Our goal is to resolve your issue when you initially report it. If, for whatever reason, that is not possible, we will provide you with an estimate on how long it should take to have your issue resolved.
If we are unable to resolve your issue on the first call, we will provide a specific date and time when we will contact you to follow-up. Our standard is that our customers should never be kept in the dark regarding what is going on with the issue resolution process. We will also confirm the best way of getting back to you (i.e. phone, email, text, etc.)
A Timely and Complete Resolution
You contact us with an expectation of getting your issue resolved. Our goal is to provide that resolution in a timely and complete manner. Nobody likes the frustration of unresolved issues. We are constantly reviewing any unresolved incidents to ensure the proper follow-up and follow-through. We also are committed to providing the right solutions to ensure the highest reliability of your DTT services and to lower the probability of repeated issues.