DTT Call Center

With the DTT Call Center, central monitoring station (CMS) can be deployed immediately because it brings multiple DTT Systems together into an integrated interface, allowing the operator to manage several systems from one point of control. The fundamental function of the DTT Call Center is to attach video evidence with any alerts being sent to the Call Center, which helps the remote-end operator to determine nature of the alarm.

Central Monitoring Features

  • Monitors up to 800 video channels
  • Real-time audio monitoring
  • Real-time I/O monitoring
  • Two-way audio communication
  • Remote PTZ control
  • Remote I/O control
  • Automatically popup live video when subscriber site's motion detection or alarms occurs
  • Twin-View support; allows video and event list to be displayed in two different screens
  • Supports 15, 24, 25, and 36 screen divisions

Event List Features

  • Displays 7 categories of event messages, including motion events, alarm events, subscriber login/logout history, connection status, and etc...
  • "Bookmark" feature allows user to highlight important events
  • Event list filters; an user-friendly event list search engine

Recording Features

  • Auto record video events to local hard disk
  • Pre-alarm and post-alarm recording
  • Receive video attachment along with each event
  • HDD recycle feature, allowing non-stop recording

Dispatch Server

  • Central managing up to 500 DTT Call Center servers
  • Capable of providing services for up to 25,000 subscribers
  • Auto connection lost recovery
  • Subscriber load balancing, distributes subscriber request across a group of Call Center Servers