Charles San Nicolas has over twenty years of experience in Information Technology, specializing in leading Customer Support and Technical Help Desk teams. His role at DTT is to ensure that customers are provided the support they deserve. Customer Satisfaction is his primary focus and also the foundational principle that guides his efforts. Charles believes in the “Servant-Leader” paradigm and strives to support and develop his employees. Providing excellence in customer support can be tough and employees have a greater probability of success if they know they have the strong support of their management. In his career, Charles has led technical support teams in such industries as Higher Education, Real Estate, Global Communications, as well as Internet start-up companies.